San Antonio, TX—A hematology unit at Memorial Sloan Kettering Cancer Center, NY, succeeded in greatly reducing chemotherapy wait time and increasing satisfaction among inpatients, as described by Elena Lubimov, RN, BSN, OCN, at the Oncology Nursing Society 41st Annual Congress.
With more efficient workflow, chemotherapy can be delivered faster, which reduces hospital length of stay and “bed crunch,” and increases patient satisfaction, Ms Lubimov said.
Her pilot study was conducted in patients with leukemia, multiple myeloma, or lymphoma, a group that receives 30% of all inpatient chemotherapy at Memorial Sloan Kettering. In 2014, this totaled 2653 treatments administered to 7 to 10 newly admitted patients daily, and 45 patients already admitted.
During their interdisciplinary Leadership Safety Rounds—sessions that focus on patient safety and the patient experience—Ms Lubimov and her team found chemotherapy wait time to be a primary concern, and designed a pilot program to address this.
Before the pilot, the daily workflow started with receipt of the chemotherapy order and its verification before admission. Patients were then admitted and assessed, after which the drugs were mixed, delivered, and administered.
The average time from patient arrival to the first dose of chemotherapy was 9.7 hours, and most chemotherapy was not delivered until 8:00 PM or so, “which is not an ideal time for patients or for nurses, who are just coming on shift, so there is room for error,” explained Ms Lubimov.
She identified the following reasons for this approximately 10-hour delay:
Ms Lubimov and colleagues designed a new, more efficient workflow process and evaluated it in a pilot study on a leukemia, lymphoma, and multiple myeloma unit. It was staffed with 3 clinical nurses and 1 unit assistant, and was equipped with 4 recliners. Data on 192 chemotherapy admissions in February, March, and April were collected.
The new admission criteria were stringent:
Notably, the new chemotherapy admission screening process enabled the nurses to eliminate the “proceed to treat” order by the physician or practitioner, “which was the best improvement,” she noted.
Improvements were observed in multiple outcomes after implementation of the new workflow and admissions screening tool.
On an average day, if the patient arrived by 10:00 AM and if chemotherapy was ordered and blood work was performed, the first chemotherapy was administered by 12:26 PM. If the chemotherapy was ordered but the blood work was not completed, the patient was treated by 5:28 PM. If the chemotherapy had not been ordered by the time the patient arrived, treatment occurred at 7:07 PM.
The improved efficiency has been a great time-saver. Overall, the process “saved” 18 inpatient days, Ms Lubimov reported.
Patients are also much more satisfied. In a survey of 71 patients in the pilot study, 38% perceived their time in admissions to be “shorter than expected,” 55% said the time was as they had expected, and only 7% indicated that it was longer than they anticipated. Before the pilot, only 39% of patients were satisfied with the speed of the admissions process; this rose to 81% after the pilot.
“After achieving our goal on the hematology unit, we expanded our program to the neuro [oncology] service, and now are in the process of expanding to the solid tumor service,” she said.
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